Refund policy

Refund Policy

Due to the intimate nature of our products, all sales are final. Haus of Sintimates does not accept returns, exchanges, or refunds under any circumstances. This policy is strictly enforced to maintain hygiene, safety, and quality for all customers. We encourage customers to carefully review product descriptions, sizing information, and order details before completing a purchase.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at hausofsintimates@gmail.com with your order number and clear photos of the issue. Claims submitted after this timeframe may not be considered. If approved, a replacement or store credit may be issued at our discretion. Refunds are not provided.

Final Sale Acknowledgment

By completing a purchase with Haus of Sintimates, you acknowledge and agree that all sales are final.